Integritetspolicy

Last updated: 8 April 2024

This privacy policy describes how Citrinelle (the ‘Website’, ‘we’, ‘us’ or ‘our’) collects, uses and discloses your personal information when you visit the website, use our services or make a purchase on citrinelle.com, or otherwise communicate with us (collectively, the ‘Services’). In this privacy policy, ‘you’ and ‘your’ refer to you as a user of the Services, whether you are a customer, website visitor or other person whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, do not use or access the Services.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the website, update the ‘Last Updated’ date and take other steps as required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term ‘personal information,’ we mean information that identifies you, refers to you, describes you, or could be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you provide to us directly through our services may include:

• Basic contact information, including your name, address, telephone number and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address and telephone number.
• Account information, including your username, password and security questions.
  
• Purchase information, including items you view, add to your shopping cart or add to your wish list.
• Customer service information, including the information you choose to share in communications with us, such as when you send us a message through the Services.
  

Certain features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services (‘Usage Data’). To do this, we may use cookies, pixels and similar technologies (‘Cookies’). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information related to your interaction with the Services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our website and services, such as Shopify.
  
• Our payment processors, who collect payment information (such as bank account numbers, credit or debit card information, billing address) to process your payment, fulfil your orders, and deliver the products or services you request, in order to fulfil our agreement with you.
  
• If you visit our website, open or click on emails from us, or interact with our services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
  

Any information we receive from third parties is treated in accordance with this privacy policy. We are not responsible for the accuracy of information provided by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third-party websites and links.

How we use your personal information

• To provide products and services. We use your personal information to provide the services as part of our agreement with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, organising delivery, facilitating returns and exchanges, and enabling reviews.
• Marketing and advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising and promotional communications via email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertisements on our website and other websites to you.
• Security and fraud prevention. We use your personal information to detect, investigate or take action against any fraudulent, illegal or malicious activities. If you choose to use the services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
  
• Communication with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to respond to you, provide you with effective services and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with the operation of our business with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including storing your actions and preferences), perform analytics, and better understand user interaction with the services (in our legitimate interest to manage, improve, and optimise the services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products and advertisements on our website and other websites to you.

Most web browsers accept cookies by default, but you can set your browser to delete or refuse cookies. Please note that deleting or blocking cookies may adversely affect your user experience and may cause some of the services, including certain features and the overall functionality, to not function properly or no longer be available. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include:

• With suppliers or other third parties who provide services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfilment and delivery).
  
• With business and marketing partners, including Shopify, to provide services and to market to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
  
• If you directly ask us to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, with your consent.
• With our subsidiaries or otherwise within our corporate group, in our legitimate interest to run a successful business.
  
• In connection with a business transaction such as a merger or insolvency, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce all applicable terms of use, and to protect or defend the services, our rights and the rights of our users or others.
  

In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes set out in ‘How we collect and use your personal information’ and ‘How we disclose personal information’:

Category - Categories of recipients

• Identifiers such as basic contact details and certain order and account information.
  
• Commercial information such as order information, purchase information, and customer service information.
• Internet or other similar network activities, such as usage data.

Suppliers and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners, and data analytics providers) Business and marketing partners Subsidiaries

We do not use or disclose sensitive personal information for purposes that are intended to reveal characteristics about you.

User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the Services, that content will be public and available to everyone.

We do not control who has access to the information you provide to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you disclose publicly, or for the accuracy, use or misuse of information you disclose or receive from third parties.

Third-party websites and links

Our website may contain links to third-party websites or other online platforms. If you follow links to websites that are not linked to or controlled by us, you should review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information available on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to their use by us or third parties. Our inclusion of such links does not necessarily imply endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

Children's information

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided their personal information to us, you may contact us using the contact information below to have it removed.

As of the effective date of this privacy policy, we have no actual knowledge that we ‘share’ or ‘sell’ (as those terms are defined in applicable law) personal information about individuals under the age of 16.

Security and storage of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee ‘perfect security’. Furthermore, no information you transmit to us may be secure during transmission. We recommend that you do not use unsecure channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in some cases we may decline your request, as permitted by law.

• Right of access/knowing. You have the right to request access to personal information we hold about you, including details of how we use and share your information.
• Right to erasure. You have the right to request that we erase personal information we hold about you.
• Right to rectification. You have the right to request that we correct inaccurate personal information we hold about you.
  
• Right to portability. You have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Restriction of processing: You have the right to request that we stop or restrict the processing of personal information.
  
• Withdrawal of consent: If we rely on consent to process your personal information, you have the right to withdraw that consent.
• Objection: You have the right to object to our decision if we deny your request. You can do this by responding directly to our denial.
  
• Managing communication preferences: We may send you promotional communications via email, and you may opt out at any time by using the unsubscribe option in our emails to you. If you opt out, we may still send you non-promotional communications, such as those relating to your account or orders you have placed.
  

You can exercise any of these rights where indicated on our website or by contacting us using the contact information below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may appoint an authorised representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require the representative to provide evidence that you have authorised them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request within a reasonable time, as required by law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to contest our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country where you live, including the United States. Your personal information is also processed by employees and service providers and third parties in these countries.

If we transfer your personal information from Europe, we rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements issued by the competent authority in the United Kingdom, if applicable, unless the data transfer is to a country that is considered to offer an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please send an email to info@citrinelle.com and telephone number: or contact us at 128, City Road, London, EC1V 2NX, United Kingdom.